Help using the Attachment Warehouse

An overview of the Attachment Warehouse

NOTE: To visit the Attachment Warehouse, see Upload insurance documentation.

You may need to provide documentation to support your contact change request. This can occur if you’ve:

Answered yes to a uniform background question.
Need to report an action to a state insurance department.
Been asked for other clarifying documentation

You’ll upload and manage those documents in the NIPR Attachment Warehouse, which is used by all states and U.S. territories. Using the Attachment Warehouse, state insurance departments can download your documents while reviewing the corresponding application. Once you submit an attachment via the Warehouse, the requesting regulator receives an automated email notification that the document is available.

Below are explanations of the three Warehouse sections, guidance for completing many common Attachment Warehouse tasks and direction on a number of troubleshooting situations.

The three sections of the Attachment Warehouse

The Warehouse has three different sections, each with a specific purpose:

Background Questions Supporting Documents: Provide documentation if you’ve answered yes to a uniform background question in an NIPR online application
Additional Licensing Documents: Provide documentation for a pending request submitted that is related to a new license or renewal application.
Reporting of Actions: Report a new criminal, civil or administrative action taken against you.

Guidelines for using the Attachment Warehouse

Keep the following in mind when using the Attachment Warehouse:

Each time you login to a section of the Attachment Warehouse, you must accept the agreement before continuing.
You can upload multiple documents to each section. After attaching one document, click Add New Document and repeat the process.
Documents must be in doc, docx, gif, jpg, jpeg, jpe or pdf formats.
Documents are stored in the Attachment Warehouse for 10 years. Once submitted, they can’t be changed or deleted.

If you receive an email about a change to your Attachment Warehouse, it may indicate a new document was added, or an existing document was linked to another action. Use the link in the email you received to sign in and view details.
If you find documents you didn’t submit, remember that authorized submitters can upload documents to the Warehouse on your behalf.
NOTE: If you believe you need to delete a document, contact our Support team. They will work with the states to determine if the document can be deleted and alert you to the outcome.

Background Questions Supporting Documents

The Background Questions Supporting Documents (BQSD) section is for submitting supporting documentation when you answer yes to any of the uniform background questions on a pending uniform application or renewal. You can check the status of your application using our Check Your Application Status. Other documentation, like work authorizations, affiliations, bonds, supplemental forms, etc., related to a pending application must be uploaded to the Additional Licensing Documents section of the Warehouse. (Find your state’s contact information)

Through BQSD you can:

Add a new document file to an application type or background question.
View previously uploaded document files for any application type or background question.
Associate a document file to a different application type or background question.

Additional Licensing Documents

The Additional Licensing Documents (ALD) section is for submitting documents to your state’s insurance department for any pending uniform application or renewal. Use the ALD to upload documents such as proof of citizenship, affidavits and bonds.

Through ALD you can:

Add a new document type to an application type.
View previously uploaded documents for any application type.
Associate a document with a different application type.

Reporting of Actions

The Reporting of Actions (ROA) section is for submitting electronic documents to state insurance departments, pursuant to the Producer Licensing Model Act (PLMA) Section 17 or other similar statutory language regarding the duty and obligation of the producer for the reporting of actions. Participating states consider ROAs in the Warehouse effective as of the date of submission. This means that once a document has been uploaded, that self-reporting date is the reporting date of the ROA satisfying the state requirement.

Use this section to report a final administrative, criminal or civil action to the state or states in which you hold an active license.

Through ROA you can:

Create a new ROA with files already in the Warehouse.
Add a new ROA and upload new files.
Add a new file to a previously entered ROA.
Associate a file already in the Warehouse to a ROA.

Gather your information before accessing the Attachment Warehouse

To save time, pull together the following before you start working in the Attachment Warehouse:

Resident state
Resident state license number
National Producer Number (NPN) - If you are already licensed, you will have an NPN. If you don't know your NPN, you can look it up in the NPN Lookup tool on the site.
Social Security Number (SSN) - If you are applying for your first license, you will need to sign in with your full SSN. If you already have at least one license, you can use the last 4 digits of your social security number. For an individual and sole proprietorship or businesses entity, you’ll use the Federal Employer Identification Number (FEIN).

For business entities: If you have resident licenses in more than one state, you’ll need to select one as your home or resident state. If you have more than one license number for your home or resident state, you can use any of the license numbers associated with that state.

Troubleshooting the Attachment Warehouse

Having trouble with a feature or workflow in the Attachment Warehouse? Below is some direction on common issues.

Still need help? Contact our Support team.

Can’t log in

There could be several reasons you’re unable to login:

The state has already approved or denied your application.
The application hasn’t been submitted yet. You must submit the application first and then upload your documents.

NOTE: If you are trying to log into the Background Questions Supporting Documents (BQSD) or Additional Licensing Documents (ALD) sections of the Attachment Warehouse, you must have a pending license application.

There may be action required messages in your order history.
You may have already uploaded the documents and don't need to do anything else.

NOTE: If you’re concerned that the state has not received your documents, contact the state insurance department directly for assistance.

Missing previously uploaded document

There are two possible reasons:

You sent the document to the state insurance department directly and didn’t use the Attachment Warehouse.
The Attachment Warehouse only keeps your documents for about 7-10 years. After that point, they can be automatically deleted.
NOTE: The only documents that should be uploaded to the Attachment Warehouse are those pertaining to the application process, background questions and state requirements.

Can’t delete a document from the Attachment Warehouse

You can’t delete a document once it has been uploaded to the Attachment Warehouse.

If you believe you need to delete a document, contact NIPR Support. They will work with the states to determine if the document can be deleted and alert you to the outcome.

Uploaded document to the wrong location

If, after uploading a document, you realize you’ve uploaded it to the wrong location, you cannot delete it. Instead, upload the same document to the correct place. If you get an error message stating that the file already exists, rename the document with a unique name (example: append “1” to the end of the file name) and upload it to the correct place.

Selected the wrong background question or application type

This applies to the Background Question Supporting Documents (BQSD) section. In this situation, you can edit the upload and assign the document to the correct background question or application type. To change the background question or application type, click the link to the document and select the correct background question or license type.

License is still pending after document upload

States need at least one week to review your document. If it’s been longer, contact the licensing state’s insurance department to see if you need to submit anything else or if they can provide a timeframe for reviewing your application.

Unable to upload a document

You can only upload documents that are in the following formats: doc, docx, gif, jpg, jpeg, jpe, pdf. Make your document is in one of those formats before uploading.