Submit Background Questions Supporting Documents

If you answer “Yes” to a background check question, you may be required to upload documents to help explain why. These documents should be uploaded to the Background Questions Supporting Documents (BQSD) section of the Attachment Warehouse.

Things to know

The Attachment Warehouse typically holds documents for about 7-10 years, but they can be automatically deleted at any time.  
Important: Do not depend on the Attachment Warehouse to store your important documents.

Uploads must be in .doc, .docx, .gif, .jpg, .jpeg, .jpe, or .pdf formats.
Uploads cannot be larger than 10 MB. If your file is larger than 10 MB, break it into smaller files and upload those.
Once you upload a document, it cannot be deleted easily and may not be able to be deleted at all.
Uploaded documents must be clear and legible.
Descriptive file names are recommended. Example: Smith_CourtCase_2019.pdf

Before you begin

You must have a pending license.
You must have answered “Yes” to a background question.

Gather the following applicable information:

Resident state
Resident state license number
National Producer Number (NPN) - If you are already licensed, you have an NPN. If you do not know your NPN, you can look it up.
Social Security Number (SSN) - If you are applying for your first license, you need to sign in with your full SSN. If you have at least one license, you can use the last 4 digits of your SSN.
Federal Employer Identification Number (FEIN) - For an individual and sole proprietorship or businesses entity, sign in with your FEIN.

Note: If you are a business entity and have resident licenses in more than one state, you’ll need to select one as your home or resident state. Use your FEIN and firm name as it is listed in the Producer Database or application if this is the first time you are using the Attachment Warehouse.

Step 1: Log in

Step 2: Verify producer contact details

Verify the Producer contact details:

If this is your first time using the Attachment Warehouse:

Click Edit.
Enter your business phone number and email address.
Click Update.
Click Continue.

If the producer information shown is correct, click Continue.
The Document submission page opens. Any previously uploaded documents are shown.

Click Add New Document.
The Individual Producer Attachment screen opens.
If prompted, read and accept the Individual Producer agreement.
The Producer/Authorized Submitter screen appears.
Select one of the following:

If you are attaching documents for yourself or your business, select Producer.
If you are submitting documents on behalf of somebody else, select Producer’s Authorized Submitter and complete the form that appears.

Click Continue.
The Upload New Document screen opens.

Step 3: Upload documents

Select the application type.
Click Next.
Select the background question you’ve answered “Yes” to that you need to upload supporting documents for.

Tip: You can find the background question number by reviewing your Order History. Your Order History is available in the User Menu after you log in to LicenseHub.
Tip: For a list of background questions, see Background Question Categories.
In Date of Action, select the original date of the issue or incident.
In Document Description by Producer, enter a description of what the document is.
Click Choose File.  
A file browser opens.
Navigate to the file you want to upload and click Open.  
The file browser closes.
Click Attach Document.  
The Document Submission screen opens, and your newly attached document is shown.    
Important: Verify that you are uploading the correct document in the correct section of the Attachment Warehouse. Once you upload a document, it cannot be deleted without the State’s approval.  
(Optional) To upload another document, click Add New Document and repeat the steps above.
Click Logout.  
You will receive an email confirming the change. You can then use the link in the email to sign in and view details.

Tip: You can check the status of your application at any time. It may take a few days for the State to review your documentation.

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