Blueprint for Success
Designed for Stability
In 2025, NIPR reached meaningful milestones in transactional volume, product innovation, and internal professional development. The results demonstrate that NIPR is built to endure and equipped with the right tools to shape the future of insurance licensing and compliance.
185.9 million transactions, a 29% year-over-year increase.
150% increase in the number of credentialing and report transactions on behalf of the states and industry over the last 5 years.
9.2 million producer records in NIPR’s database, an increase of 2.2% over 2024.
$1.38 billion processed on behalf of states and U.S. territories, up .7% from 2024.
$100.8M in total revenue, a 13% year-over-year increase.
Strong Framework of Support
NIPR has built best-in-class customer service for the insurance industry and state regulators. Our dedicated teams and strong relationships allow us to continually expand and enhance the customer experience.
Fielded record high 307,699 inquiries providing more than $1.7 million in savings to state insurance departments.
Achieved an average 95%* Customer Satisfaction Score (CSAT) score, a metric that indicates how satisfied customers are with a company’s products or services, for phone inquiries — 88% CSAT for all form of inquiries.
Conducted producer licensing training for 500+ regulators including in-person Western and Midwest Zone trainings.
*Average CSAT score for insurance industry is 76.
Building Solutions with Modern Tools
Through ongoing product evolution and technology modernization, NIPR is engineering systems built for the future—designed to anticipate what’s next and deliver innovative, reliable solutions for those we serve.
Launched new NIPR.com in 2025. The website was redesigned to enhance users' experience with modernized functionality and easier access to tools and information.
Completed a comprehensive modernization of the cloud infrastructure. This work strengthened reliability, enhanced security, and improved our ability to scale and adapt as demands grow.
Major enhancements to NIPR’s identity management platform were completed, establishing a secure, NIPR‑managed foundation for how users access and interact with our services.
Constructing Solid Teams
Building and strengthening our internal teams, cultivating talent and empowering our people helps turn our strategies into success. In 2025, we continued to follow the People and Culture strategic plan blueprint and achieved more together as one team.
Teams grew 24% and achieved 92% Employee Retention for our 200-person team.
Continued to develop our people and grow from within with a 21% Internal Mobility Rate (percentage of employees moving into new roles like promotions and lateral transfers within an organization) and a 17% Promotion Rate.
Strengthened our culture with the "NIPR Values in Action" initiative, further aligning the workplace to our values of Teamwork, Excellence, Trust, and Innovation. Reinforced this alignment by enhancing our recognition program, defined career paths and ongoing team assessments.
BUILT FOR SUCCESS
NIPR upholds its values of Teamwork, Excellence, Trust and Innovation—to be the trusted source for insurance licensing, data and compliance. Like a well‑designed structure, all the components work together to reinforce long‑term strength and stability.