Annual Report

Record Growth in 2024 

Reflecting on a year of transformative growth, our 2024 year-end results prove that NIPR remains positioned to be a valuable player in the future success of our stakeholders.  

138.5 million transactions, a 33.6% year-over-year increase. Since 2020, NIPR has had a 138.4% increase in the number of credentialing and report transactions on behalf of the states and industry over the last 5 years. 

8.9 million producer records in NIPR’s database, an increase of 2.4% over 2023. 

Processed $1.37 billion in state fees, up 7% from 2023. 

$82.8M in revenue, a 14.2% increase from 2023. 

Support for Those We Serve 

NIPR is committed to best-in-class customer service for the insurance industry and state regulators. Our dedicated teams and strong relationships allow us to continually expand and enhance the customer experience.  

Fielded record high 307,000 inquiries providing more than $1.6 million in savings to state insurance departments. 

Achieved an average 88%* Customer Satisfaction Score (CSAT) score, a metric that indicates how satisfied customers are with a company’s products or services.  

Strengthened our relationships by conducting 8 jurisdiction visits and 15 training sessions for state insurance regulators. 

$82.8M in revenue, a 14.2% increase from 2023. 
Expanded our State Regulatory teams with 6 new team members, enhancing our support capabilities.  

*Average CSAT score for insurance industry is 76. 

Enhanced Product Portfolio 

Continuing to evolve our products and technology enables NIPR to be prepared for future needs and proactively provide innovative solutions to support those we serve.  

Launched a new modernized user experience for our Producer Reports website. 

Retired CSR reports, streamlining our reporting processes and supported our mission by transitioning clients to more comprehensive compliance tools. 

Expanded Contact Change and Designated Responsible Licensed Producer designation update capabilities for most SBS states, providing greater flexibility and convenience for users. 

Internal Team Development 

Building and strengthening our internal teams and cultivating talent helps drive the company’s future strategies. In 2024, we achieved objectives that position us well to deliver on our mission. 

Achieved 97.9% employee retention of our 161-person team.  

Introduced a new job architecture system that enhances career pathing for our team members.  

Successfully launched an Apprenticeship Program to encourage internal career growth. 

Positioned us for future growth and to better serve our mission by forming a new Communications team.