Published Wednesday, May 12, 2021

KANSAS CITY, MO – The National Insurance Producer Registry (NIPR) has provided its customers with an additional way to get fast, accurate information about producer licensing. NIPR has launched a chat feature on NIPR’s website. NIPR customers can now receive assistance through an interactive chat tool, powered by Amazon Web Services, that uses technology to respond to frequently requested information. This new chat feature provides an instant, virtual support option for customers in addition to telephone and email.

“The new chat tool offers a more personalized level of service, provides customers quick access to information and allows NIPR’s customer support team members to simultaneously assist customers through multiple channels,” said NIPR CEO, Karen Stakem Hornig.

The new chat tool is now available on and will soon be available within NIPR’s licensing applications.

About NIPR

NIPR is a not-for-profit technology company with the goal of streamlining the producer licensing process. Governed by a Board of Directors representing state insurance regulators and members of the insurance industry, NIPR is an affiliate of the National Association of Insurance Commissioners. To learn more, visit